Y Jewelry

<p>If you receive a damaged or defective product, please reach out to customer support <a href="https://contact.gorgias.help/forms/avf5yxkp">here</a> with images of the item as proof of damage or defect. Our team will review the case and get back to you.</p>

If you receive a damaged or defective product, please reach out to customer support here with images of the item as proof of damage or defect. Our team will review the case and get back to you.

What if I receive a damaged or defective product?

Shipping

How do I make a return?

Do you offer returns?

Returns

What is your shipping policy?

How soon can I expect delivery after placing an order?

What if my package gets lost or arrives damaged?

Can I add something to my existing order?

How do I check if you ship to my address?

Do you offer refunds or exchanges?

What is the process for refunds?

Are there size exchanges available for purchased items?

Refunds and Exchanges

How do I track my order?

How can I check the status of my order?

I placed an order and haven't received any tracking information

Order says delivered but I can't find it

Order Tracking

How do I cancel my order?

Order Cancellation

Which material do we use?

Will the jewelry turn black?

When to wear?

Materials We Use

Which size will be comfortable for me?

Size Guide

Is there a way I can visualise my charms together?

Preview your Custom Set

Can you make me a custom order?

Special Orders

What payment methods do you accept?

Payment methods

What makes us unique?

Sterling Silver, Our First Choice

About Us

How do I take care of my product?

Product Care

What if I receive a damaged or defective product?Updated a year ago