Y Jewelry

Our processing time before an order ships is 3-5 days business days. We will email you a confirmation once it ships and that will include tracking information as well. If it&apos;s been more than our processing time then please check your junk/spam folder or contact our customer service team <a href="https://contact.gorgias.help/forms/avf5yxkp">here</a>.&#xA0;

Our processing time before an order ships is 3-5 days business days. We will email you a confirmation once it ships and that will include tracking information as well. If it's been more than our processing time then please check your junk/spam folder

I placed an order and haven't received any tracking information

Order Tracking

How do I make a return?

Do you offer returns?

Returns

What is your shipping policy?

How soon can I expect delivery after placing an order?

What if my package gets lost or arrives damaged?

What if I receive a damaged or defective product?

Can I add something to my existing order?

How do I check if you ship to my address?

Shipping

Do you offer refunds or exchanges?

What is the process for refunds?

Are there size exchanges available for purchased items?

Refunds and Exchanges

How do I track my order?

How can I check the status of my order?

Order says delivered but I can't find it

How do I cancel my order?

Order Cancellation

Which material do we use?

Will the jewelry turn black?

When to wear?

Materials We Use

Which size will be comfortable for me?

Size Guide

Is there a way I can visualise my charms together?

Preview your Custom Set

Can you make me a custom order?

Special Orders

What payment methods do you accept?

Payment methods

What makes us unique?

Sterling Silver, Our First Choice

About Us

How do I take care of my product?

Product Care

I placed an order and haven't received any tracking informationUpdated a year ago